Our values define who we are. We work to achieve a single, simple purpose - to serve customers well. We want to be trusted, respected, valued and are committed to supreme level of honesty with our customers, suppliers and fellow employees.
All our online data subscribers are entitled to a 100% refundguarantee within 5 days of your subscription if you find any inaccuracy in our export import shipment data. No refund is available after 5 days.
You can easily cancel your subscription by visiting “My Account” section within 5 days of availing the subscription. A request for refund must be submitted via our ‘contact form’ along with a brief reason for claiming the refund. This would help us to understand where we could not meet your expectations and to improve our services based on your feedback.
We will initiate your refund within 48 working hours after your request.
We are 100% confident of our Data Quality and Services, we offer a 5 days* refund Guarantee up to maximum of Rs.25000 with the following terms and conditions.
Cybex Exim always strive to provide accurate, timely and error-free reports. However, since we depend on the Government sources to collect such database, we do not bear any responsibility for its correctness, completeness, changes in formats, timely availability, etc. No liability including, but not limited to refunds, is assumed towards readers/subscribers in event of any such issues.
